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How Metbet Handles Your Personal Information

This page sets out what data Metbet collects when you create an account, make a deposit via bKash, Nagad or Rocket, and use the platform — and what rights you have over that data.

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Metbet How Metbet Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and data hygiene are built into how the platform runs day to day. Your account credentials are stored using industry-standard hashing; payment details for bKash, Nagad and Rocket are passed directly to those processors over encrypted connections and are not stored on our servers in raw form. We review data retention regularly — records that are no longer needed for legal or operational purposes are removed on a rolling schedule.

Encrypted Connections

All data between your device and our platform travels over SSL. Payment details sent via bKash, Nagad or Rocket go directly to the processor over the same encrypted path.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can adjust cookie preferences from the banner shown on first visit.

Retention Schedule

Account records are kept for as long as your account is active and for the period required by applicable law after closure. We do not hold data longer than necessary.

Data Request Process

To access, correct or delete your data, contact support with your account details. We verify identity before actioning any request to protect your account from unauthorised changes.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Response times depend on the nature of the request; account-data queries are typically acknowledged within one business day.

Live Chat Open the chat icon inside your account dashboard to reach the support team directly for privacy or data queries.
Email Support Send your data request or privacy question to our support address listed in your account settings under Help.
Account Settings Some data preferences — including communication opt-outs — can be managed directly from your account settings page.

Privacy Questions Answered

These are the questions we hear most often about data, cookies and account privacy on Metbet.

We collect the name, contact details and payment method you provide at registration. If you use bKash, Nagad or Rocket, the transaction reference is recorded against your account wallet.

We share only what payment processors like bKash or Nagad need to complete a transaction. We do not sell account data or share it for unrelated commercial purposes.

Contact support via live chat or the email address in your account settings. We verify your identity first, then provide the data held on your account within a reasonable timeframe.

Yes. You can request account closure and data deletion through support. Some records may be retained for the period required by applicable law even after closure.

We use session cookies to keep you logged in and analytics cookies to see how the platform is used. You can manage or withdraw cookie consent from the preference banner at any time.

Data handling follows the rules applicable to your region. Availability and the scope of processing depend on local law and eligible regions — check the terms for your location.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.